Our Complaints Process

The Norfolk Island Regional Council recognises that there are occasions where complaints may arise against Council services or employees by members of the public or other organisations.

Clear guidelines and procedures have been developed to ensure that complaints are investigated in a confidential, professional manner within a reasonable timeframe, and that the service area or employees are given the opportunity to respond to complaints made against them.

Complaints should be submitted in writing using the prescribed forms and directed by email to regionalcouncil [at] nirc.gov.nf (subject: Lodgement%20of%20Complaint%20) (Councils Complaints Officer)

Please note that any complaints about a decision or action taken by a statutory officer under a particular law (e.g. police prosecutions) should not be made to the Council. In most instances, the particular statute law under which such decision or action is taken will usually have a defined process for seeking review or, for appealing any decision or action taken.
Complaints about employment (other than workers compensation) should now be directed to the Fair Work Ombudsman and Fair Work Commission in Australia.

The Workers Compensation scheme, previously delivered by the Council, is now administered by Gallgher Bassett. More information on the scheme can be found at link http://www.norfolkisland.gov.nf/services/workers-compensation

Norfolk Island Regional Council Complaints Handling Policy