Customer Service Charter

The Customer Service Charter outlines the level of service you can expect from us as well as information on how you can provide feedback.

To coincide with the adoption of the Charter, Customer Resolution Management (CRM) software will assist us in better managing our Customers’ requests. By providing your email address to the Customer Care Team you will receive an email with a reference number relating to your request. This number will also be quoted to customers at the end of their telephone call.

To check where your request is at simply phone the Customer Care Team and quote your reference number and the staff will be able to provide you with an update as to the progress of your request.

To help us meet the customer service standards outlined in the Customer Service Charter it is important that you contact Customer Care in the first instance for all your general enquiries. Customer Care can help you with:

  • Account payments and invoice enquiries
  • General enquiries relating to any of Councils services
  • Locating information and forms
  • Loading a customer request to a department on your behalf and providing you with a reference number

If Customer Care are unable to assist, they will direct you to the correct department within Council, or load a customer request for you.


To talk to Customer Care phone 0100 or +6723 22244, or email customercare [at]