Our Complaints Process

The Norfolk Island Regional Council recognises that there are occasions where complaints may arise against Council services or employees by members of the public or other organisations.

Clear guidelines and procedures have been developed to ensure that complaints are investigated in a confidential, professional manner within a reasonable timeframe, and that the service area or employees are given the opportunity to respond to complaints made against them.

Complaints should be submitted in writing using the prescribed forms and directed by email to regionalcouncil [at] nirc.gov.nf (subject: Lodgement%20of%20Complaint%20) (Councils Complaints Officer)