The Norfolk Island Healthcare Scheme was a medical fund established in 1989 to assist with the payment of medical expenses for the residents of Norfolk Island. The main objectives of the Fund were to process member’s medical refund claims and to provide advice and assistance for the residents of Norfolk Island eligible for cover under the Healthcare Scheme.

The Norfolk Island Healthcare Scheme was fully self insured and provided medical insurance that assisted all members against catastrophic medical costs by reimbursing members for all approved medical costs in excess of $2,500.00 for couples and $2,000.00 for singles in a financial year (1 July to 30 June). These costs include approved medical expenses and prescribed drugs from the Norfolk Island Hospital, as well as offshore treatment received with a referral from a Government Medical Officer.

As of 1 July 2016 the Norfolk Island Healthcare Scheme ceased to operate, however residents are still liable for any outstanding amounts invoiced prior to this time.

Healthcare accounts can be paid in person to the Customer Care Team located in the Telecom Building, 9 New Cascade Road.

For more information contact the Customer Care Team on telephone +6723 22244 option 1, or email customercare [at] or complete our contact us form.