Customer Care

The Customer Care Team are based in the Telecom Building on New Cascade Road. They provide a number of services to both residents and visitors to the Island.

At Customer Care you can:

• Pay a Council account i.e. telephone, electricity and rates notices
• Register your motor vehicle
• Register for a phone line and ADSL
• Purchase a SIM card, mobile phone credit and internet 'HotSpot' data
• Book Rawson Hall for an event
• Lodge your Council forms i.e. pasturage application, dog licence, sale of food licence application
• Lodge your rates application forms i.e. pensioner concession application, change in category application
• Purchase items such as sand and crushed rock
• Pay tanalith and lighterage charges
• Hire Council equipment
• Read the Council Meeting Agendas and Minutes
• Phone for directory assistance for local landline and mobile phone numbers

Customer Care are responsible for responding to Council's telephone and email enquiries.

Hours of Operation

Monday to Friday, 9:00am to 4:00pm (closed on Public Holidays)

Contact Us

9 New Cascade Road
Norfolk Island, 2899

Telephone: +6723 22244 option 1

Contact Form

Email: customercare [at] nirc.gov.nf