Customer Care

The Customer Care Team are based in the Telecom Building on New Cascade Road, they provide a number of services to the community.

At Customer Care you can:

• Pay a Council account i.e. telephone, electricity and rates notices
• Register your motor vehicle
• Register for a phone line and ADSL
• Purchase a SIM card, mobile phone credit and internet 'HotSpot' data
• Book Rawson Hall or the Supper Room for an event
• Lodge your Council forms i.e. pasturage application, dog licence, sale of food licence application
• Lodge your rates application forms i.e. pensioner concession application, change in category application
• Purchase items such as sand and crushed rock
• Pay tanalith and lighterage charges
• Hire Council equipment
• Read the Council Meeting Agendas and Minutes
• Phone for directory assistance for local landline and mobile phone numbers

Where they are able, Customer Care will respond to any email enquiries directly. If they are unable to answer your query they will pass this to another member of staff within Council to respond. In this case your enquiry will be loaded into a Customer Resolution Management (CRM) system and you will receive an confirmation of this by email. You can check the progress of your CRM by phoning Customer Care with the reference number provided in the email.

You can provide feedback on services delivered by Council by:

• completing a short survey on a tablet provided at Customer Care
• completing a short survey online https://www.surveymonkey.com/r/NIRCcustomerservicesurvey
• emailing your regionalcouncil [at] nirc.gov.nf (subject: Customer%20Service%20Feedback) (comments)
• writing to us at PO Box 95 Norfolk Island 2899

Hours of Operation

Monday to Friday, 9:00am to 4:00pm (closed on Public Holidays)

Contact Us

9 New Cascade Road
Norfolk Island, 2899

Telephone: +6723 22244 option 1

Contact Form

Email: customercare [at] nirc.gov.nf