Customer Care
The Customer Care Team are based in the Telecom Building on New Cascade Road. They provide a number of services to both residents and visitors to the Island.
At Customer Care you can:
- Pay a Council account i.e. telephone, electricity and rates notices
- Register your motor vehicle
- Register for a phone line and ADSL
- Purchase a SIM card, mobile phone credit and internet 'HotSpot' data
- Book Rawson Hall for an event
- Lodge your Council forms i.e. pasturage application, dog licence, sale of food licence application
- Lodge your rates application forms i.e. pensioner concession application, change in category application
- Purchase items such as sand and crushed rock
- Pay tanalith and lighterage charges
- Hire Council equipment
- Read the Council Meeting Agendas and Minutes
- Phone for directory assistance for local landline and mobile phone numbers
Customer Care are responsible for responding to Council's telephone and email enquiries.
Hours of Operation
Monday to Friday, 9:00am to 4:00pm (closed on Public Holidays)
Contact Us
Telecom Building
9 New Cascade Road
Norfolk Island, 2899
Telephone: +6723 22244 option 1
Email: customercare [at] nirc.gov.nf