Customer Care

The Customer Care Team are based in the Telecom Building on New Cascade Road. They provide a number of services to both residents and visitors to the Island.

At Customer Care you can:

  • Pay a Council account i.e. telephone, electricity and rates notices
  • Register your motor vehicle
  • Register for a phone line and ADSL
  • Purchase a SIM card, mobile phone credit and internet 'HotSpot' data
  • Book Rawson Hall for an event
  • Lodge your Council forms i.e. pasturage application, dog licence, sale of food licence application
  • Lodge your rates application forms i.e. pensioner concession application, change in category application
  • Purchase items such as sand and crushed rock
  • Pay tanalith and lighterage charges
  • Hire Council equipment
  • Read the Council Meeting Agendas and Minutes
  • Phone for directory assistance for local landline and mobile phone numbers

Customer Care are responsible for responding to Council's telephone and email enquiries.

Hours of Operation

Monday to Friday, 9:00am to 4:00pm (closed on Public Holidays)

Contact Us

9 New Cascade Road
Norfolk Island, 2899

Telephone: +6723 22244 option 1

Contact Form

Email: customercare [at]